Employee Wellbeing User Guide

Overview

This DEX Pack provides insight into Employee Wellbeing for in-office and remote workers. Discover how the health of a system affects productivity and user experience. Factors such as additional monitors and a balance of screen time with other work activities may improve employee wellbeing and satisfaction.

Work Locations

Measure how many employees work in the office vs. remotely. Track how system health affects office vs. remote workers over time.

Healthy Working

Gain insight into the ratio of screen time vs. non-screen time over the course of a workday. Identify users who may have too much or too little screen time.

Employee Equipment

Identify users who may benefit from additional screens to reduce eye fatigue and increase ergonomic benefits.

Work Locations

Office Subnets

Enter a list of your office subnets here, separated by commas. Any systems outside of these subnets are considered remote.

To permanently save this list as the default, open this Dashboard in Dashboard Builder. Click the blue Page Context box, modify the list under Default Value, then click Apply. Note that there is a 1,000-character limit for this text box.

Office vs. Remote Health Score Trend

This chart tracks Office Health vs. Remote Health each day for the past 30 days. Hover over any point on the graph to view the average Health for that day.

Health shows the percentage of time where productivity was not negatively impacted by system issues. System issues can include a variety of factors such as latency, CPU utilization, and disk utilization. In general, lower Health indicates that a system is affected by system issues more often. This data is a daily average for all Remote or Office systems.

For example, consider if Remote Health is listed as 85 for a particular day. On average, remote systems were negatively impacted by system issues for 15% of their active time. If a remote system was active for 10 hours that day, it would likely be impacted by system issues for about 1.5 hours that day.

Use this data to analyze the frequency and severity of system issues faced by office and remote workers.

Office vs. Remote User Count Trend

This graph shows the Office User Count vs. Remote User Count each day for the past 30 days. Hover over any bar to view the exact number of users for that day.

Healthy Working

Average Daily Hours

This graph shows the average hours of Screen Time vs. Non-Screen Time for all users. This data is averaged each day for the past 30 days. Screen Time is the amount of time users were actively interacting with their systems. Non-Screen Time is the amount of time users were not actively interacting with their systems.

Short periods of inactivity (<10 minutes) are not treated as Non-Screen Time. For example, if a user steps away from their system for just 5 minutes, this is still counted as Screen Time. Long periods of inactivity (>3 hours) are not included in this data. Thus, Non-Screen Time stops being tracked whenever a user finishes working for that day.

Non-Screen Time may indicate a variety of situations, such as lunch breaks, pre-approved appointments, or any form of work that does not require that user’s system. Frequent NonScreen Time may prompt further investigation (depending on that user’s role and responsibilities).

Click any bar to populate the grid in User Details (Selected Date).

User Details (Selected Date)

This grid shows screen time details for each user on the date selected in Average Daily Hours. Longest Non-Screen Time is the longest continuous period of inactivity that day.

Use the first drop-down to show data for all users and dates. Use the second drop-down to show users whose Screen Time is greater than the Working Hours per Day (defined in the Working Hours per Day slider). These users may be at risk of burnout and may need assistance in completing their job responsibilities.

Employee Equipment

This Dashboard quantifies the number of times a user switches between applications and therefore would be shifting focal distances. Monitor use contributes to eye strain and other ergonomic issues according to the World Health Organization1. An additional monitor and/or increased screen size can reduce eye strain which may improve productivity and reduce fatigue.

Monitor Recommendation

Users that frequently switch between app windows may benefit from an external monitor. By default, this Dashboard recommends an external monitor under the following conditions:

The user has no external monitors
The user switches between windows at least 1.2 times more than the average user

To change this multiplier from 1.2, use the text box.

External Monitor Summary

This graph shows how many external monitors systems have. Systems with 0 external monitors are usually laptops or other devices with an internal monitor. Systems in the red section may need an additional external monitor (defined in Advanced Options > Monitor Recommendation).

Select a bar in this pane to filter the data in the System Details grid.

System Details

This grid shows external monitor data for specific systems and users. Use the External Monitor Recommended column to determine which users need an external monitor. Providing external monitors to those who need them can increase productivity.

Use the drop-down to either show all data or to filter data based on the graph clicked in External Monitor Summary.

Click a system in this pane to populate the grid in External Monitor Details (Selected System).

External Monitor Details (Selected System)

This grid shows external monitor details for the system selected in System Details. Use the drop-down to specify the units for the Diagonal Screen Size column.

References

1 World Health Organization. (2022, February 2). Crucial changes needed to protect workers' health while teleworking. World Health Organization. Retrieved April 8, 2022, from https://www.who.int/news/item/02-02-2022-crucial-changes-needed-to-protect-workers-health-whileteleworkin